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Service delivery update - 25 March 2020

Due to the Coronavirus (COVID-19) outbreak, Drumchapel Housing Co-operative has taken the necessary steps and precautions to minimise the risk to our customers and staff. We took the decision to close our offices to the staff, contractors and public from 5pm on 23 March 2020 until further notice. This is in line with recent UK and Scottish Government advice. 

We have been working hard to ensure that we are fully staffed to deliver our full services, however, to reduce spread of the virus, we will suspend delivery of the following services from 25 March 2020:

• Non-emergency repairs. Any non-emergency repairs reported will still be logged and we hope to be able to schedule those as soon as possible.

• Planned maintenance works for the coming year will not be progressed until we are able to be back full operating.

• Non-essential face-to-face meetings and appointments in tenants’ homes.

• Community services and events.

From 25 March 2020 we will only provide critical services such as Emergency repairs, Emergency gas repairs, Gas safety checks.  Tenants are asked to ensure that if they order an emergency repair that they notify the contractor if they are self-isolating or have symptoms of Coronavirus.

Please keep checking our Website and Facebook page as this is kept up to date.  

In the meantime, our staff will still be able to deal with any enquiries you may have by telephoning 0141 944 4902 or emailing enquiries@drumchapelhc.org.uk.

We would also like to reassure you that tenant and staff wellbeing is our number one priority, which is why we have stepped up measures to limit the spread of Coronavirus (COVID-19) following official advice. 

While our office is closed until further notice, we are working hard to ensure the critical and essential services that make a difference to communities every day continue to operate. 

We are dedicated to protecting those most vulnerable from the effects of Coronavirus (COVID-19), and we are working with a wide range of partners to support those most at risk.

Thank you for the time you have taken to read this update. We want to reassure you of our commitment to you as a tenant and customer during this uncertain time.

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