Emergency Repairs

Our contractors are continuing to provide emergency repairs services at this difficult time. However, please be aware that this may alter if their staffing levels are reduced due to the continuing spread of the Coronavirus.

You can keep up to date about which services are being provided on this Website or our Facebook page.

Please contact us on 0141 944 4902 if you have an emergency repair during working hours or on 0800 595 595 out with normal office hours.

Emergency/urgent repairs include:

• unsafe electrical fittings;

• loss or part loss of electric or gas supply;

• Insecure windows or doors;

• loss or part loss of heating or hot water;

• toilet not flushing;

• blocked drain, waste pipe, toilet, sink, bath or basin

• loss or part loss of water supply;

• significant leak or flood;

When you contact us about your emergency repair we will ask you some questions about your current situation and whether you are self-isolating so that we can understand how best to protect you and your family, as well as the contractor that attends your home. The questions may include:

• Have you had contact with anyone who may be infected with the virus?

• Do you have any of these symptoms – cough, fever or shortness of breath?

Please be patient with us while we ask these questions. These are required to protect the health and wellbeing of you, our staff and our contractors, which is essential in allowing us to maintain services.

If it is deemed essential that a contractor does attend your home, they will:

• Ask some further questions at the front door before entering the property

• Distance themselves by at least two metres from anyone in the property

• Avoid touching surfaces where possible

• Wear protective gloves and other additional protection equipment where necessary

• Ask you if they can wash their hands before and after the visit, if you are happy for them to do so.

All of our staff and contractors are encouraged to keep up-to-date with the latest government health advice, follow good hygiene practice and to inform their manager if they feel unwell. Staff and contractors will be expected to follow official advice and if anyone is suspected of having the virus, we would expect them to self-isolate.

We kindly ask you to minimise interaction with our contractors as they carry out work in your home. To keep our colleagues safe, we would ask that you stand at least two metres away from them where possible. All operatives will show you identification when they visit your home. Please check this and once you are satisfied, leave them to carry out their work. Upon completion of the job, they will advise you that they have finished and will see themselves out.

By following these steps, we want to reassure you that there is a low risk of infection arising from a home visit.