Make a Complaint

Service Delivery Complaint

We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.   We manage a variety of service delivery complaints in-line with the Scottish Public Service Ombudsman’s (SPSO) Model Complaints Handing Procedure.  We aim to resolve your complaint as quickly as possible at the frontline by our trained members of staff. 

If you wish to make a complaint, you can complete the contact form below or alterntively you can contact the office and confirm you wish to make a complaint.  You can also download and print a Complaint Form or you can collect one at the office.  You can also view our Complaints Handling Procedure.

Anti-Social Behaviour Complaint

The Co-operative will not tolerate any level of neighbour nuisance or any form of anti-social behaviour affecting tenants.   It is the Co-operative’s aim to deal promptly and effectively with the complaints which do arise.

If you wish to make a complaint, you can complete the contact form below or alternatively you can contact the office and ask to speak to your Housing Officer. For anything serious you should contact Police Scotland on 101.

You can also download and print an Anti-Social Behaviour Complaint Form or you can collect one at the office.