SPEAK I.T is available at the top of this web page should users have difficulty reading. There is also an option to change the language which is currently selected. However, if any tenant or applicant wishes to view any of our documents in a braille or audio recording format then this can be arranged by calling the office on 0141 944 4902. 

Service Complaints

If you wish to make a complaint about the service which Drumchapel Housing has/not provided and any subsequent contractors hired to carry out work on your property, please fill out the form attached below and return to the office.

If you do not have a printing facility, please call the office on 0141 944 4902 and we will post you a copy.

Complaint (Service)

Complaint Booklet (Service)

Anti-social Behaviour Complaints

If you wish to make a complaint about a neighbour or person residing in the Drumchapel Housing area, please fill out the form attached below and return to the office.

If you do not have a printing facility, please call the office on 0141 944 4902 and we will post you a copy.

Complaint (Anti-Social Behaviour)

Significant Performance Failure

When a landlord repeatedly fails to achieve outcomes; fails to report its performance annually to tenants; fails to meet Scottish Housing Regulator (SHR) standards; or fails to take action/puts tenants' interests at risk, then you can report a significant performance failure (SPF) to the SHR. Both an information booklet and a reporting form are available below:

Significant Performance Failures booklet

Significant Performance Failures complaints form