Policies

File Description File Size
Asbestos Policy and Procedures PDF icon 2MB
Asset Management Plan 2022-24 PDF icon 844KB
Audit policy PDF icon 182KB
Bad Debt Provision and Write Off policy PDF icon 169KB
Board Expenses Policy PDF icon 187KB
Choice Based Lettings Allocation Policy PDF icon 486KB
Code of Conduct - Board PDF icon 2MB
Code of Conduct - Staff PDF icon 546KB
Complaints Handling Procedure PDF icon 245KB
Construction Design and Management Policy PDF icon 188KB
Customer Service Standards Policy PDF icon 195KB
Data Protection and Access to Personal Information Policy PDF icon 693KB
Data Retention Policy PDF icon 190KB
Data Retention Schedule PDF icon 360KB
Data Subject Rights Procedures PDF icon 239KB
Domestic Abuse Policy PDF icon 245KB
Donations Policy PDF icon 652KB
Drumchapel Rules 2021 PDF icon 761KB
Environmental Information (Scotland) Regulations 2004 Policy PDF icon 250KB
Environmental Sustainability Policy PDF icon 670KB
Equality and Human Rights Policy PDF icon 396KB
Estate Management Policy and Procedures PDF icon 205KB
Financial Regulations 2024 PDF icon 479KB
Fraud policy and procedures 2024 PDF icon 338KB
Freedom of Information (Scotland) Act 2002 Policy PDF icon 175KB
GDPR Data Protection Policy PDF icon 354KB
ICT Strategy 2022-2025 PDF icon 189KB
Information Technology Cyber Security Policy 2022 PDF icon 315KB
Joint Statement on Fair Work First PDF icon 93KB
Membership Policy PDF icon 369KB
Neighbour Disputes and Anti-social Behaviour Policy and Procedures PDF icon 340KB
Openness and Confidentiality policy PDF icon 195KB
Pet Policy and Procedures PDF icon 296KB
Procurement policy 2024 PDF icon 295KB
Racial Harassment Policy PDF icon 215KB
Rent Management Policy and Procedures PDF icon 203KB
Rent Policy PDF icon 198KB
Repair and Maintenance Policy and Procedures PDF icon 798KB
Social Media Policy PDF icon 126KB
Standing Orders Policy PDF icon 454KB
Succession Planning Policy PDF icon 184KB
Tenancy Changes Policy PDF icon 316KB
Tenancy Sustainment Policy PDF icon 278KB
Tenant Participation Policy PDF icon 138KB
Treasury Management Policy PDF icon 276KB
Void Management Policy and Procedures PDF icon 305KB
Water Management and Legionella Policy PDF icon 202KB
Whistleblowing policy PDF icon 145KB