Drumchapel Housing Co-operative Policies

Current Policies

Abandoned Tenancy policy

Choice-based Lettings Allocation policy

Asbestos Management policy

Asbestos in tenancies policy

Asset Management plan 2019-2022

Audit policy

Bad Debt Provision and Write Off policy

2020 Breach Management Procedures

Code of Conduct - Board

Code of Conduct - Staff

Complaints Handling procedure

Construction Design and Management policy

Customer Service Standards policy

Data Retention policy + Data Retention schedule

Data Subject Rights Procedures

Disaster recovery and Business Continuity plan

EIR Policy

Equality and Human Rights policy

Estate Management policy and procedures

Financial Procedures

Financial Regulations

FOISA Policy

Fraud policy

GDPR Privacy Policy

GDPR - Fair Processing Notice (FPN)

Health & Safety policy

Health & Safety policy statement

Information Technology cyber security

Membership policy

Neighbour Disputes and Anti-Social Behaviour policy

Openness and Confidentiality policy

Personal Development Plan policy - to follow

Pet Policy and Procedures

Procurement policy

Racial Harassment Policy

Rent Management policy and procedure

Reward and Recognition policy

Rent policy

Repair and Maintenance policy

Rules

Salary and Grading (set by Employers in Voluntary Housing) - on request

Succession Planning policy

Sustainability Policy

Tenancy Changes Policy

Tenant Participation Policy

Void Management Policy

Water Management and Legionella policy